Terms and conditions

Last updated: 14 November 2026

This website

This website is provided by House Cleaning Company. Content is for general information; guide prices are indicative and are confirmed as a fixed price before booking.

Bookings

A booking is confirmed when we send written confirmation of the price, date and scope. Cleans follow the checklist for the service booked; extra work is agreed and priced before it's done.

Cancellations

Please give 48 hours' notice to cancel or move a booking. Late cancellations or no access may be charged up to the agreed price. Consumer cancellation rights under the Consumer Contracts Regulations apply where relevant.

Our 48-hour promise

If something within the agreed checklist has been missed, tell us within 48 hours and we'll return to put it right at no cost. This doesn't cover damage, wear or stains that can't be removed by cleaning.

Payment

Payment is due on completion by card or bank transfer unless agreed otherwise.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or any liability that cannot be limited by law. Please tell us about fragile, valuable or specially finished items before the clean.