Guide · Updated November 2026
Do you need to be home when the cleaner comes?
No. Most regular customers leave a key or lockbox code. For the first visit a short walk-round helps the cleaner learn your priorities.
Do most people stay in?
No. Most regular customers leave a key or lockbox code. For the first visit a short walk-round helps the cleaner learn your priorities.
How are keys kept safe?
Keys should be labelled with a code rather than your address, logged when handed over, and returned promptly for one-off cleans.
What about pets?
Tell us in advance. Most cleaners are fine with pets, but some animals are happier shut in one room while the hoover is out.
Want a fixed price for your home? Use our calculator or call 0800 088 4454.
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